Privacy Policy

1. Information We Collect and How We Collect

By accessing or using the WBFT Services, you understand and agree that WeBank may collect and retain personal or other information about you or the device you use to access the WBFT Site and related services ("WBFT Services").

Here are the types of information we may collect and how we collect:

a) Information You Give Us


• your name, email address, physical address, phone number, and other similar contact information;

• information about your location;

• information about your organization and your contacts, such as colleagues or people within your organization;

• usernames, aliases, roles, and other authentication and security credential information;

• content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us;

• your image (still, video, and in some cases 3-D), voice, and other identifiers that are personal to you when you use certain WBFT Services;

• information regarding identity, including government-issued identification information.

We may collect any information you give us when you:

• search for, subscribe to, or purchase WBFT Services;

• create or administer your account of WBFT Services (and you might have more than one account if you have used more than one email address or phone number when using WBFT Services);

• configure your settings for, provide data access permissions for, or otherwise interact with WBFT Services;

• communicate with us by phone, email, or otherwise;

• complete a questionnaire, a support ticket, or other information request forms;

• post on the WBFT Site or participate in community activities; and

• employ notification services.

b) Automatic Information


• network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your internet service provider;

• computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;

• the location of your device or computer;

• authentication and security credential information;

• content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads;

• services metrics, such as usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs;

• the full Uniform Resource Locators (URL) clickstream to, through, and from our WBFT Site (including date and time) and WBFT Services, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);

• email addresses, phone numbers, and social media accounts used to contact us; and

• identifiers and information contained in cookies (see our Cookies Policy).

We may collect automatic information when you:

• visit, interact with, or use WBFT Services (including when you use your computer or other device to interact with WBFT Services);

• download content from us;

• open emails or click on links in emails from us; and

• interact or communicate with us (such as when you attend an event organized by us or when you request customer support).

2. How We Use

We use your personal information to operate, provide, and improve WBFT Services. Our purposes for using personal information include:

• Provide WBFT Services: We use your personal information to provide and deliver WBFT Services and process transactions related to WBFT Services, including registrations, subscriptions, purchases, and payments.

• Measure, Support, and Improve WBFT Services: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop WBFT Services.

• Recommendations and Personalization: We use your personal information to recommend WBFT Services that might be of interest to you, identify your preferences, and personalize your experience with WBFT Services.

• Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information.

• Communicate with You: We use your personal information to communicate with you in relation to WBFT Services via different channels (e.g., by phone, email) and to respond to your requests.

• Marketing: We use your personal information to market and promote WBFT Services. We might display interest-based ads for WBFT Services.

• Fraud and Abuse Prevention and Credit Risks: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, WBFT Site, and others.

• Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.

We may also use information that we collect on an aggregate or anonymous basis (such that it does not identify any person) for business purposes, where permitted by applicable laws.

3. Cookies

To enable our systems to recognize your browser or device and to provide WBFT Offerings to you, we use cookies. For more information about cookies and how we use them, please read our Cookies Policy.

4. How We Secure Information

We do a variety to secure your personal information and privacy.

• We maintain a wide variety of compliance programs that validate our security controls.

• We protect the security of your information during transmission to or from WeBank websites, applications, products, or services by using encryption protocols and software.

• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.

5. Retention of Personal Information

We keep your personal information to enable your continued use of WBFT Service, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable laws.

6. Updating Your Information

You may review, or update certain account information by logging in and accessing the “My Account” section. If you cannot change your information online, or you prefer to request changes offline, please use the Contact Us option on our site.

Cookies Policy

1. What are Cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your device. This can include which pages you have visited, choices you have made from menus, any specific information you have entered into forms and the time and date of your visit.

2. Our Use of Cookies

We use cookies to recognize your browser or device, learn more about your interests, provide you with essential features and services, and for additional purposes, including:

• helping us recognize you as a unique user when you return to our website so that you do not have to enter into necessary information repeatedly as you move between our pages or services

• remembering how you have customized your use of this site, such as your preferred currency and time zone

• collecting and compiling anonymous, aggregated information for statistical and evaluation purposes to help us understand how users use the website and help us improve the structure of our website.

• Giving you optimal usage of the web. This helps, for example, in enabling web pages to be loaded more quickly when you request the download of a large file.

Some of our cookies may collect and store your personal information, such as your name or email address. We are committed to respecting and protecting your privacy and will ensure that all personal information collected by us is kept and treated in accordance with our Privacy Policy.

In addition to cookies which send information to us, we also use cookies which collect information and send it to third parties. Please check the relevant third party website for more information about their use of cookies. Where you access other websites using the links provided by this site, these websites will use cookies in accordance with their own cookies policies, which may differ from ours. Third parties include search engines, providers of measurement and analytics services, and social media networks.

If you do not accept the use of these cookies, please disable them by changing your browser settings so that cookies from this site cannot be placed on your device.

3. Refusing Cookies on this Site

You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable or delete cookies, and when cookies will expire.

If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you might not be able to use certain services that require you to sign in, or you might have to manually adjust some preferences or language settings every time you visit this site.